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Customize activities

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Customize activities

You can customize which fields appear in the activity formatter. You can add or remove fields from the list of activities that users can select when they open the activity filter.

Before you begin

Role required: personalize_form and personalize_list

About this task

Figure 1. Customize the fields that appear in the activity filter
Customize the fields that appear in the activity filter
Note: In the UI15 interface, a the number of updates to each field was shown in parentheses to the left of each field. This has been removed in UI16.


  1. Perform the appropriate action for your version of the UI:
    1. Click the activity filter icon (Toggle activity filter icon).
    2. At the bottom of the list, click Configure available fields.
    UI15 or UI11 Right-click the Activity header and select Configure Activities.
  2. In the slushbucket, select the desired fields in the Available column and move them to the Selected column.
    The activities appear in alphabetical order, regardless of the order in the Selected column.
    Note: In UI16, Configure available fields is responsible for the order of the Additional Comments and Work Notes fields.
  3. Click Save to add them to the activity formatter and the filter.

What to do next

Administrators can also modify the system property Incident activity formatter fields(glide.ui.incident_activity.fields). Access this property through System Properties > UI Properties. The system automatically synchronizes the values in the system property and the selections you made.