Modify the Glide durations format

In order to convert fields that are displayed in milliseconds (such as 'Resolution Time' on the Incident table) to a duration format (Months/Days/Hours/Seconds), populate the attribute field on the dictionary with: format=glide_duration.

Now the value will be displayed as a duration in lists and can be utilized in the Configure Calculations functions. This may be very useful to illustrate ITIL KPIs such as Mean Time To Repair.

Figure 1. Field dictionary
Figure 2. Results in list