Tables installed with Service Management Core Service Management Core adds the following tables. Table Description Part Requirement [cmdb_model_part_requirement] Defines a relationship between a service order task an an asset (part) required to complete this task. Service Order Model [cmdb_serviceorder_product_model] Stores service order templates. Service Task Model [cmdb_servicetask_product_model] Stores service task templates. Service Management Flow [sf_state_flow] State flows for Service Management. Service Order Flow [sf_sm_order] State flows for service orders. Service Task Flow [sf_sm_task] State flows for service order tasks. Asset Usage [sm_asset_usage] Defines relationship between a service order task and the assets used to complete this task. SM Category[sm_category] Links a single service order template to a service order category value. SM Config Module [sm_config_module] Links a configuration to a set of navigation modules that are shown or hidden based on configuration settings. SM Config[sm_config] Service management application configuration. Service Management Incidentals [sm_incidentals] Incidental items used to complete a service order task. Service Order Groups Dependency [sm_m2m_group_dependency] Dispatch groups that handle scheduling for assignment groups. SM Model Application [sm_m2m_model_application] Links SM applications to hardware and consumable models often used in part sourcing. SM Model Knowledge [sm_m2m_model_knowledge] Relates any knowledge page to any model. Affected CI [sm_m2m_order_affected_ci] Configuration items related to a service order. Service Order Task Models [sm_m2m_somodel_stmodel] Links service task models to service order models. Task Affected CI [sm_m2m_task_affected_ci] Configuration items related to a service order task. Service Order Task Contract [sm_m2m_task_contract] Defines a relationship between a task and contract. Service Order Task Dependency [sm_m2m_task_dependency] Defines a dependency between two service order tasks: downstream task cannot be started before upstream task gets completed. Service Order Task Template Dependency [sm_m2m_task_template_dependency] Defines a dependency between two service order task templates: downstream task cannot be started before upstream task gets completed. SM Notification Rule [sm_notification_rule] Service management notification rules. Service Order [sm_order] Defines and manages work that needs to be performed. Part Requirement [sm_part_requirement] Defines a relationship between a service order task and an asset (part) required to complete this task. Service Task [sm_task] Unit of work performed by one person in one session (one location, one time). SM Template Definition [sm_template_definition] Defines a field and value that will be included in a service order template. Task Asset [task_asset] Assets related to a task.