Request creation using inbound email actions

Requests can be automatically created or updated from the information in inbound emails as long as the functionality has been enabled on the SM application's configuration screen. The emails must also be sent to a mailbox defined by criteria in the appropriate inbound email action.

After the functionality has been enabled by selecting the Requests can be created and updated by inbound email option on the application configuration screen, three inbound email actions are available for the SM applications available in the base system. These inbound email actions are also available for new applications created using the SM application creator.