Knowledge Management release notes

ServiceNow® Knowledge Management application enhancements and updates in the Istanbul release.

Istanbul upgrade information

Knowledge Management has changed with Knowledge v3, which is enabled by default for all instances. For migration information, see Knowledge Management v3 migration.

Activation information

Platform feature - active by default

New in the Istanbul release

Article-level user criteria
Access to Knowledge v3 articles are controlled by configuring user criteria on the article level.