Knowledge Management release notes

ServiceNow® Knowledge Management application enhancements and updates in the Istanbul release.

Istanbul upgrade information

Knowledge Management has changed with Knowledge v3, which is enabled by default for all instances. For migration information, see Knowledge Management v3 migration.

Activation information

Platform feature - active by default

New in the Istanbul release

Article-level user criteria
Access to Knowledge v3 articles are controlled by configuring user criteria on the article level.

Changed in the Istanbul release

Flagging articles
The glide.knowman.use_life_feed property controls the display of knowledge article comments.
  • If enabled, the system uses live feed to manage and display feedback on knowledge articles. Flagged comments do not appear on the Article View page. Users with the admin, knowledge_admin, and knowledge_admin roles can access flagged articles by navigating to Knowledge > Articles > All Flagged. Users with the knowledge role can access their flagged articles by navigating to Knowledge > Articles > My Flagged.
  • If disabled, the author of the article and users with the admin, knowledge_admin, and knowledge_manager roles can see all flagged comments. Other users can see only their own flagged comments.