Import a business service as a manual service

Import business services that were created using older releases in the Configuration Management module (Configuration > Business Services), as manual services for the Istanbul release. They then display in the Event Management Dashboard and are included in impact calculations.

Before you begin

Role required: evt_mgmt_admin

About this task

The import operation moves records in the Business Service [cmdb_ci_service] table to the Manual Service [cmdb_ci_service_manual] table. In addition, four levels of CIs that are connected to the Business Service CI in CMDB are copied to the Manual Service. You can also click Populate and select the number of related item layers to import. After the import:
  • Service and CI information for the manual service appears on the Manual Service map, Manual Services list, and Event Management dashboard.
  • Alerts on CIs that belong to a manual service appear on the Manual Service map and in the same places as other alerts.

Procedure

  1. Navigate to Event Management > Manual Services.
  2. Click Import.
  3. Click the business service name, and then click Convert to Manual.
  4. Navigate to Event Management > Manual Services, and confirm that the service records were successfully imported.
    Note: If the Service Configuration Item Associations list is not populated, click Populate and select the number of related item layers to import.

What to do next

Update manual service relationships