Cloud Management release notes

ServiceNow® Cloud Management enhancements and updates in the Istanbul release.

Activation information

Cloud Management requires a separate subscription and must be activated by ServiceNow personnel.

New in the Istanbul release

Cloud Resources portal

Cloud users can access the Cloud Resources page. This page replaces the My Virtual Assets portal and provides a role-based graphical view of the cloud resources assigned to that user.

Cloud Operations portal

The Cloud Operations portal is a new dashboard. It replaces both the Cloud Admin and Cloud Operator dashboards. It also provides a role-based graphical view of all cloud resources.

Simplified VM offering creation procedure for Microsoft Azure catalog items

Cloud admins can create simplified, pre-configured VM offerings to simplify and standardize the methods used by a cloud user to order a VM.

Custom provisioning for VMs on Microsoft Azure and Amazon Web Services (AWS)

Cloud admins can specify custom data to be used during the initial provisioning phase of a virtual machine.

Define referenceType metadata for parameters with Azure ARM templates and with AWS CloudFormation templates

Cloud admins can add ServiceNow specific template parameter metadata to Azure Resource Manager (ARM) and AWS CloudFormation templates, establishing references between these parameters and information to ServiceNow tables.

External credential storage for AWS
Credentials for AWS discovery and operation can be stored in an external credential store.
Assign resources to users from a multiple-items request
When two-step checkout is not enabled, a user request for multiple items in a cart can be assigned to different users for cloud resource provisioning.
Configure rules to track resource states and configuration changes using the Azure alert API
All resource state and configuration changes on Azure can be tracked using events via the Azure alert API. ServiceNow receives the events and updates the resources accordingly.
Delete stale resources

Cloud admins can configure how long to keep data on stale resources.

VM information collection using PostProvisionSource object
A PostProvisionSource object is created with VM information collected during provisioning. Users can use this normalized object for all required provider-specific information for each VM instance.
Standard tags for VMware VM provisioning
The cloud user now has five base system standard tags to set while requesting a VM instance.

Changed in this release

  • Requesting Amazon, Azure and VMware VMs: Missing client-side validation information for well-known fields has been added.
  • Provision ARM templates into existing resource groups in Azure: Allow ARM templates to be used to provision into existing resource groups.
  • Missing tag report: Cloud admins and operators can see a tabular view of all resources that are missing tags.
  • Bulk tagging: Already available for AWS, bulk tagging is now also available for Microsoft Azure and VMware. It was expanded to include more resource types. Cloud admins, operators, and users can apply multiple tags to their cloud resources from a single screen.