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BlackBerry Unified Endpoint Management (UEM)

BlackBerry Unified Endpoint Management (UEM)

Use BlackBerry UEM as a mobile device management system to distribute and manage the ServiceNow mobile app on user devices.

Before adding the ServiceNow app to BlackBerry UEM, complete the BlackBerry UEM setup procedures.

Add the ServiceNow iOS app to BlackBerry UEM

Configure the ServiceNow iOS app for BlackBerry UEM management and distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to BlackBerry UEM.
  2. In the menu bar, click Apps.
  3. Click the Add an app icon (Add an app icon for BlackBerry).
  4. Click App Store.
  5. From the country list, select United States.
  6. In the search field, type ServiceNow.
  7. In the search results list, click the add button next to the ServiceNow app.
  8. In the app options page, in the app configuration section, click the add icon to add a default instance.
  9. Click Configure manually.
    Select Configure Manually
  10. In the name field for the app configuration, type a name for the configuration. For example, Default Instance.
  11. Click + and add the following key/value pairing.
    Table 1. App configuration fields
    Field Description
    Configuration key SNDefaultInstanceURL
    Value type String
    Configuration value The URL for the instance. For example, https://<instance name>.service-now.com/.
  12. Click Save.
  13. Click Add.
  14. Assign the app to users or groups. When you assign the app, make sure you select the name of that you assigned in the App Configuration section.
    Figure 1. BlackBerry iOS app assignments
    App assignments configuration with the configuration name highlighted

Result

After successfully adding the ServiceNow iOS app from the App Store, it appears in the Work Apps section on the BlackBerry UEM Portal. Mobile users can download it from the BlackBerry UEM portal.

Add the ServiceNow Android app to BlackBerry UEM

Configure the ServiceNow Android app for BlackBerry UEM management and distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to BlackBerry UEM.
  2. In the menu bar, click Apps.
  3. Click the Add an app icon (Add an app icon for BlackBerry).
  4. Click Google Play.
  5. Paste the following URL into the search bar to search for the ServiceNow Android app.
    https://play.google.com/store/apps/details?id=com.servicenow.servicenow
  6. In the search results list, click the add button next to the ServiceNow app.
  7. In the app configuration section, click the add icon to add a default instance.
  8. In the name field for the app configuration, type a name for the configuration. For example, Default Instance.
  9. In the server URL field, add the full URL for your instance. For example, https://<instance name>.service-now.com/.
  10. Click Save.
  11. Click Add.
  12. Assign the app to users or groups. When you assign the app, make sure you select the name of that you assigned in the App Configuration section.
    Figure 2. BlackBerry Android app assignments
    App assignments configuration with the configuration name highlighted
    Note: For App Configuration to be applied to the ServiceNow Android app, use the Work and personal - user privacy (Android for Work) or the Work and personal - user privacy (Android for Work - Premium) activation policy. Currently, if you use the MDM control activation policy, you cannot apply the App configuration. For more information on Android activation types, see the BlackBerry UEM documentation on Android activation types.

Result

After successfully adding the ServiceNow Android app from the Google Play store, it appears in the Google Play store managed by your Android Work Profile.

For more information on app distribution using the public app store with BlackBerry UEM, see the BlackBerry UEM documentation.

If your instance is on an internal network, you might need to configure the VPN. For more information on configuring the VPN, see the BlackBerry UEM documentation on VPN configuration.