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Recently viewed and most viewed records

Recently viewed and most viewed records

If the Most Active and Most Recent tags are activated in UI11, users with the ITIL role can see the history of the records that they have viewed the most or most recently viewed.

Note: In UI16, a similar feature is available. For more information, see Use the UI16 navigator.
Figure 1. View history in UI11
View history

Activate Most Active and Most Recent tags

To activate Most Active and Most Recent tags in UI11, you must first have viewed some records within the platform.

Before you begin

Role required: itil

About this task

After viewing some records within the platform, perform the following steps to activate Most Active and Most Recent tags.

Procedure

  1. Navigate to your homepage.
  2. Click Add content.
  3. Select Labels from the first pane.
  4. Select Most Recent from the second pane to activate that tag. It is not necessary to click Add.
  5. Select Most Active from the second pane to activate that tag. It is not necessary to click Add.
  6. After selecting the tags you want to activate, refresh your browser (F5).

Example

Activating Most Active and Most Recent tags

What to do next

The tags should now be visible in the application navigator. Items in the Most Recent tag are listed chronologically in reverse order, as you would expect from a history list.

Deactivate Most Active and Most Recent tags

If you do not want to see the Most Active and Most Recent tags after they have activated them, they can be deactivated.

Before you begin

Role required: itil

Procedure

  1. Click Most Active or Most Recent in the application navigator.
    The Tag form appears.
  2. Clear the Active check box.
  3. Click Update.
    Upon browser refresh, the tag is no longer displayed.

Remove the Most Active and Most Recent tags

In UI11, if you do not want to use Most Active and Most Recent tags, you can remove them.

Before you begin

Role required: tags_admin

Procedure

  1. From the left navigation pane, select System Definition > Tags.
  2. Delete everything with a name of Most Active or Most Recent.
  3. From the left navigation pane, select System UI > Widgets, and deactivate the Labels widget.
    This prevents it from showing up in the Add Content part of homepages.