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Comparing dates

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Comparing dates

Date comparison allows you to evaluate equality between two components of the date, such as the hour of the day or the date within a month. Also, you can evaluate if two dates fall within a certain range of each other.

Date comparisons are based on the active user's time zone. For example, as a user in the PST time zone, a filter of [Created] [is same] [Day] as [Closed] evaluates true for an incident created at 6 AM PST and closed at 3:00 PM PST as both times are within the same day. However, a user in the GMT time zone would not see this same incident record in response to the example filter; in GMT those times do not fall on the same date.