Purchase a plugin Some features require a separate subscription from the rest of the ServiceNow platform. Before you beginRole required: admin About this task To purchase a subscription, contact your ServiceNow account manager. In most cases, the account manager will arrange to have the plugin activated on your organization's production and sub-production instances, generally within a few days. In some cases, you can activate the plugin within the instance. If you do not have an account manager, decide to delay activation after purchase, or want to evaluate the feature on a sub-production instance before purchase, follow the steps to activate a plugin. If the plugin is not listed in the System Definition > Plugins module, make a request through HI.