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Domains and associated companies

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Domains and associated companies

Domain separation allows you to cascade changes you make to a company record to the domain and other records associated to the company.

By default, the system automatically assigns users to the same domain as their company. For example, all users of the ACME company automatically become members of the TOP/ACME domain.

Note: Users with the admin role have the ability to change their own user records and therefore can change domains. Managed Service Providers may want to either disable delegated administration or set up an approval process to verify that the user needs the admin role.

When you change a company's domain, the instance automatically changes the domain of the following associated records to match the company's new domain.

  • Locations
  • Departments
  • Groups
  • Users
Note: The instance does not automatically change the domain of any record where you have selected the Managed domain checkbox.

Domain deactivation and associated companies:

When you deactivate a domain, the instance also automatically completes the following actions.

  • Deactivates all companies in the domain.
  • Prevents all users assigned to the inactive company from logging in.
Note: When a user from an inactive company attempts to log in, the user sees an error message.

For example, if you deactivate the ACME domain from the sample data, the instance also deactivates the ACME company, and the three sample users are locked out.

Figure 1. Login error message example