Disable responsive dashboards

If you disable responsive canvas for a ServiceNow instance, all dashboards become non-responsive dashboards and revert to Geneva functionality. Disabling responsive canvas after it has been enabled is strongly discouraged.

Before you begin

Role required: admin

About this task

When you disable responsive dashboards:

  • Sharing permissions that were made while responsive canvas was enabled are lost and must be manually readded to dashboards. Only dashboard owners will be able to see dashboards that were created after responsive dashboards was enabled. For dashboards that existed before responsive dashboards was enabled, dashboard permissions revert to their pre-conversion state.
  • The layouts of dashboards that were made after responsive dashboards was enabled will be lost, and use the default dropzone layout. Dashboards that were created before responsive canvas was enabled will revert to their pre-conversion layout. Any widgets that were added or removed while the dashboard was respsponsive will be preserved.
  • the Restrict to roles and Owner fields remains available in the dashboard properties form. However, the Restrict to role field does not do anything.

Procedure

Set the glide.cms.enable.responsive_grid_layout system property to false. If this system property does not exist, you can create it.