My Services SLAs homepage

The My Services - SLAs homepage displays SLA result information.

The My Services - SLAs homepage displays SLA result information for the service offerings (with SLA service commitments) to which a user is subscribed. For each service offering, a gauge displays SLA service commitment results for the last 7 days, last 30 days, and last 12 months.

For any cell in a gauge:
  • To view the number of tasks that met the SLA versus the total number of tasks, point to the green check (indicates commitment is met) or red X (indicates commitment is not met).
  • To open a report on the commitment, click the cell.
Figure 1. My Services - SLAs homepage
My Services - SLAs homepage