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Business service scope

Business service scope

Scope is an arbitrary detail that is used to define the limits of a business service.

Note: Functionality described here requires the Service Portfolio Management plugin.

Scope items can be of any type or granularity and are used to define what the Business Service can provide (In Scope). The Scope items also define what it cannot provide (Out of Scope). Scope allows an administrator to grant or deny specific services that define a more detailed view of a Business Service. For example, Nightly Backups might be In Scope for the Desktop Support Business Service, but Disaster Recovery is Out of Scope.

The In Scope and Out of Scope definitions appear in the Business Service Catalog page that end users see when they access the Service Catalog.

Applying Scope to a Business Service

To view the entire list of scope entries in your system, add to the end of your instance address and press Enter.

  1. Navigate to Business Services > Business Services.
  2. Select a Business Service for which you want to define scope.
    Only a parent Business Services can have scope.
  3. Click New in either list to create a new In Scope or Out of Scope definition or click Edit to add an existing scope definition.
    It can be anything that is pertinent to the Business Service and helps define the limits of the service that is being offered.
  4. Give the scope item a descriptive name and a definition.
    Figure 1. Applying Scope to a Business Service
  5. Click Submit.
    The new scope definition appears in the list in which it was created.
    Figure 2. Applying Scope to a Business Service
  6. Create another scope definition or select one from the existing list.