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View catalog item audit history

View catalog item audit history

You can view the audit history of a variable from Requested Items.

Before you begin

Role required: admin (history list or calendar), itil (calendar only)

Procedure

  1. Complete one of the following actions for the history to view.
    OptionDescription
    View history for your requested items Navigate to Self-Service > Requested Items and open the item you requested.
    View history for any requested item Navigate to Service Catalog > Open Records > Items and open the requested item to view.
  2. Open the form context menu and select History > Calendar, or History > List (with permission).
    The history calendar shows you the days where the record was changed, who made the change, and when. The history list displays each change in a list view. History records of variables are prefixed with "VARIABLE:."
  3. Click the day number to get a view of the changes for that day, or click the week number to get the week view.

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