Catalog item designer administration

Administrators and catalog administrators can control the options available to catalog managers and catalog editors who use the catalog item designer.

These control options include defining question types, approval types, and task assignment types. You can restrict these options to ensure that items are designed consistently and with few variations, or expand them to enable greater design flexibility.

You can also process category creation requests and view or modify definitions of notifications used by the catalog item designer.

Process Flow

The catalog item designer uses the records in three distinct areas for creating, publishing, and requesting items:
  1. Creating The catalog item designer uses staging records for items that are being created, with staging records for any associated questions, approvals, and tasks. For example, a staging Item [sc_ic_item_staging] record can have associated staging Approval [sc_ic_aprvl_defn_staging] records. These records are staging only, and not available for order within the Service Catalog.
  2. Publishing A published item is available within the Service Catalog to be requested. When item editors publish an item, the following actions occur:
    • Staging items create or update the equivalent catalog items.
    • Questions are copied into variables on that catalog item.
    • Associated approvals and tasks are copied into equivalent published tables. For example, Approval [sc_ic_aprvl_defn_staging] records are copied to equivalent Approval Definition [sc_ic_aprvl_defn] records for the item.
  3. Requesting Requested items and associated records are created when a published catalog item is ordered. When a self-service user requests a catalog item:
    • A requested item is generated based on the last-published item and the last-published versions of any variables used by that item.
    • Associated approvals and tasks are copied from the published records into equivalent requested item tables. For example, Approval Definition [sc_ic_aprvl_defn] records are copied to equivalent Approval Definition (Requested Item) [sc_ic_req_item_aprvl_defn] records.