Order guides Order guides enable customers to make a single service catalog request that generates several items. For example, a New Employee Hire order guide could contain several items that new employees commonly need, such as business cards, computer, and cell phone. After selecting this order guide, the customer can then provide information about the new employee, including location and job title. The order guide then submits an order for catalog items like business cards, based on the details provided. Order guides determine which catalog items to order by evaluating order guide rule conditions. Information the customer enters within the order guide can be passed as cascading variables to the ordered items, allowing common information to be reused across multiple items. Administrators and catalog administrators can create order guides for the service catalog. Order guides can be run automatically, generating a set of ordered items without needing to manually submit a service catalog request. For example, an onboarding workflow for a new employee can automatically run an order guide to order items for that employee. The script field in an order guide can be used to add or remove catalog items to or from the order guide. It can be added to the order guide form by configuring the form layout. To add a catalog item that is not added to the order guide via a rule base, write the following code in the script field:guide.add(“<sys_id_of_cat_item>") To remove a catalog item that is added to the order guide via a rule base, write the following code in the script field:guide.remove(“<sys_id_of_cat_item>") Video tutorial about order guides Create an order guideYou can create an order guide with a two-step or three-step ordering process.Request an order guideOnce created, order guides present the customer with a three-step ordering process by default.Create an order guide rule to add a catalog itemYou can add a catalog item to an order guide using specific rules. Create an order guide variableYou can create variables within an order guide.Avoid enforcement of a mandatory fieldYou can avoid enforcing a mandatory field within tabs.Run order guides automaticallyYou can run an order guide automatically from within a workflow or a server script, passing parameters to that order guide to define variable values.