Service catalog categories

Administrators and catalog administrators can create and configure categories, defining their characteristics and adding content such as catalog items to them.

Figure 1. Service Catalog Categories

Catalog managers and catalog editors can also configure categories, but only categories to which they are assigned.

Note:
  • If there are no active items in a category‚Äôs hierarchy, that category does not appear in the catalog, and cannot be added to the catalog.
  • Users with the admin or catalog_admin roles can view categories only if there is an active item in the category and Availability is set to either Desktop or Both.
  • Configure the glide.sc.category.canview.override property to change the roles for this behaviour.