Deactivate a product catalog item

You can deactivate a product catalog item to remove it from the product catalog and the service catalog.

Before you begin

Role required: catalog_admin

About this task

You can deactivate the item from either the list view or the record.


  1. Navigate to Product Catalog > Catalog Definition > Hardware and Software Items.
  2. Complete one of the following steps.
    Deactivate from the list view Select the check box next to one or more items in the record list and click Deactivate below the list.
    Deactivate from the record Click Deactivate under Related Links.