Categorize a problem as a major problem You can prioritize a problem and highlight that it needs a review. Before you begin Role required: itil or admin About this task Note: This feature is available only for new instances in Jakarta. Procedure Open a Problem record to categorize it as a major problem. Select the Major problem check box. The Work notes field is mandatory. The Review outcome field is displayed in the Closure Information section. Fill out the Review outcome field to document review results and lessons learned. This field becomes mandatory when the problem state changes to Closed/Resolved. Click Update.