Create a record producer using a template

If a predefined template for an incident exists, it can be used with the record producer to fill in standard information for the incident.

Before you begin

Role required: catalog_admin or admin

About this task

The following example uses the template added in Create an incident template

Procedure

  1. Navigate to Service Catalog > Catalog Definitions > Record Producers.
  2. Click New and follow the steps in Create a record producerCreate a record producer.
  3. On the Generated Record Data tab or section, select the incident template to populate fields when the record producer is submitted.
  4. Open the form context menu and click Save.
    Several related lists appear.
  5. Complete any of the following tasks.
    • Enter variables.
    • Associate with a catalog and category.
    • Add user criteria.
  6. Click Submit.