Perform bulk changes to CIs on a change request

You can perform bulk changes to CIs from the change request form.

Before you begin

Role required: admin

Best Practice - Bulk CI Changes is activated and the change request form is configured to perform bulk changes to CIs.

Procedure

  1. On the change request form, select a CI class.
    If all required fields are completed, then the form is saved and submitted.
  2. Click Add on the Affected CIs related list.
    The list in the pop-up window is filtered to list only CIs from the selected CI class.
  3. Add the CIs that are involved in the change.
    Affected CIs related list
  4. Enter the proposed changes in the Proposed change field.
    Whenever the Proposed change field is modified or affected CIs are added, the saved changes are applied to all affected CIs. In the illustrated examples, the assignment group and cost center values are applied to the KIOSK keyboard and scanner when the change request is completed.
    Proposed changes to all affected CIs
  5. Click Update to save and update the record.
    The resulting changes are listed at the top of the form. The following message displays on the form when CIs are listed in the Affected CIs related list.
    Proposed changes applied to affected CIs message

    When the change request is in the Implement state, you can click Apply Proposed Changes in the form header to update the affected CIs. Otherwise, the changes are applied when the change request is closed.