Detect conflicts manually and review conflict details

You can run conflict detection manually for a change request and cancel conflict detection before it completes. You can review the conflicts detected either automatically or manually.

Before you begin

Before you can run conflict detection for a change request, the following fields must be completed.
  • Configuration item, except in advanced mode. In advanced mode, the Affected CIs field is required instead.
  • Planned start date
  • Planned end date

For more information about running conflict detection automatically, see Enable automatic change conflict detection

Prior to running conflict detection, you must consider the following scenarios unique to your organization.
CMDB list size and relationship complexities
If you are a large organization with a large CMDB, conflict detection can take longer to complete.
Inactive changes are not evaluated
Conflict detection does not evaluate inactive changes when determining conflicting changes.
Advanced mode conflict checking is switched off by default
When you upgrade, advanced mode conflict checking is switched off by default. Hence, affected CIs are not considered during conflict detection. To evaluate all the CIs, set the mode to Advanced.

Role required: itil

Procedure

  1. Navigate to Change > Open.
  2. Open the change request to check conflicts.
  3. Click the Conflicts tab or scroll to the form section.
  4. Click Check Conflicts.
    The Checking conflicts progress status pop-up window appears. To cancel without detecting conflicts, click Cancel.
  5. When conflict detection is finished, click Close in the pop-up window.
    Conflicts appear in the Conflicts Detected list. The Conflict status and Conflict last run fields in the form are updated.
  6. Review the list of conflicts that appear, and click the more information icon to view the details of a conflict.
    Table 1. Conflict form fields
    Field Description
    Change A reference to the scheduled change that has a conflict.
    Conflicting change The change that is in conflict with the scheduled change, if any.
    Affected CI The affected CI associated with the change.
    Last Checked The last time the conflicts were checked. The Last Checked field is automatically updated.
    Related CI The parent CI or child CI of the current CI, if it has caused a conflict.
    Schedule The name of the maintenance window or blackout window that is causing the conflict, if any.
    Type
    The issue that caused the conflict.
    • CI Already Scheduled
    • Parent CI Already Scheduled
    • Child CI Already Scheduled
    • Not in Maintenance Window
    • Parent Not In Maintenance Window
    • Child Not In Maintenance Window
    • Blackout

Cancel conflict detection manually

You can cancel conflict detection jobs that are actively running for a change request.

Before you begin

Role required: admin

Procedure

  1. Navigate to Change > Open.
  2. Open the change request that you want to cancel checking of conflicts for.
  3. Click the Conflicts tab.
  4. Click Check Conflicts.
    The Checking conflicts progress status pop-window appears.
  5. Click Cancel to cancel conflict detection.
    The active conflict detection job is canceled and all the conflicts displayed under the Conflicts tab are cleared. The Conflict Status field displays a Not Run status.
    Note: If you set conflict detection to run automatically or on a scheduled basis, the future executions of conflict detection against the same change request record are not canceled.