Create a change request assignment rule

You can define assignment rules to automate the process of assigning change requests to the appropriate group or individual.

Before you begin

Role required: admin

About this task

You can define an assignment rule either for the change request or for the change tasks that are generated for change requests. In the following example, you create an assignment rule to assign change requests for configuration items in the database class to the Database group.

Procedure

  1. Navigate to System Policy > Assignment, and then click New.
  2. Enter the name: Database Change.
  3. In the Applies To form section, select the table Change Request [change_request] and add a condition [Configuration Item.Class] [is] [Database].
  4. In the Assign To section, select the group Database.
  5. Click Submit.

What to do next

To test the assignment rule, navigate to Change > Create New and enter a Normal change. Complete the form, selecting bond_trade_ny, or another CI in the database class, in the Configuration Item field.

Save the change and see that it was automatically assigned to the Database group.

Assignment group added to the change request