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Additional workflows for Notify

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Additional workflows for Notify

Workflows have superseded the notification rules on rotation schedules.

Some example workflows are provided in the demo data available with the plugin. When you upgrade an instance running group on-call rotation, some data from the notification rules is migrated to other tables. The migration results and detailed messages about migrated records are visible in the Notification rules - migration report, which can be run by the administrator in Reports > View/Run.

Be aware that in on-call scheduling some business rules related to escalations and notifications were deprecated and replaced with workflows.

When you use Notify with on-call scheduling, additional workflows enable users to receive notifications and accept or reject auto-assignment via SMS.