Create a business service group

Create a business group to help you control access to and manage multiple business services at a time.

Before you begin

Check the business service grouping policy of your organization.

Role required: admin or sm_admin

About this task

The relation between business services in groups is purely logical and the same business service can be part of more than one group. For example, the Mobile business service can be part of the following groups: sales, Beijing, and telephony.
Figure 1. A business service belonging to different groups

Groups can make your service lists much shorter and cleaner. It is especially important for large organizations that have hundreds of business services.

You can also have a hierarchy of groups with some groups embedded within others. If users have access to a parent business service group, they automatically have access to all its child groups.

You can assign business services to groups and reorganize groups at any time.

When you delete a business service group, business services in the group are not deleted. The connection between the role and the business services making up this group (responsibilities) are removed.


  1. Navigate to Service Mapping > Services > Service Groups.
  2. Click New.
  3. Enter the name of the new business service group in the Name field.
  4. To embed this group in another group, enter the name of the other group in the Parent Group field.