Create or modify map indicators for a business service map

Business service maps use map indicator icons to display additional information for a CI by displaying its related records such as alerts, outages, incidents and problems. Map indicators are available in business service maps for discovered and manual services, only in View mode, and only for current time views.

About this task

The default configuration includes map indicators for the following record types. By default, the display of all map indicators is disabled:
  • Open incident
  • Open alert
  • Unplanned current outage
  • Planned current outage, or an open problem
  • Current, planned, or recent change request

You can create a map indicator to define additional record types, such as trouble sources for business service CIs. You can also modify an existing map indicator, for example to use a different color scheme or to alter the priority of a task. Affected CIs are based on the cmdb_ci field in the Task table and its extensions. Therefore, if you use custom tables to store CIs for incidents, problems and changes, the calculation of affected CIs is affected.

For more information see Event Management Map Indicators (Video).

Procedure

  1. Navigate to Dependency Views > Map Indicators.
  2. Click New to create a new map indicator, or click the name of an indicator from the Table column to modify an existing map indicator.
  3. Fill in the fields on the form, as appropriate.
    Table 1. Map Indicator form
    Field Description
    Table Name of the table represented by this map indicator.

    Note: The list shows only tables and database views that are in the same scope as the map indicator.

    Name Name of the indicator.
    Order Priority order of the task. The highest priority task is the indicator with the lowest order number. When more than one indicator is present on a CI, the displayed color is the color associated with the highest priority task.

    Additionally, a glyph on a CI displays the color indicator of the highest priority task attached to that CI.

    Node color This field is used for backward compatibility.
    Icon File name and path of the icon image file, which can be a system image.
    Active Check box to enable display of the indicator in a Service Mapping business service map.
    CMDB CI field Name of the field on the selected table to be associated with the map indicator.
    Start field This field is used for backward compatibility.
    End field This field is used for backward compatibility.
    Description field Name of the field on the selected table that contains the description of the configuration item.
    Description Text to display when pointing to the indicator. Alphanumeric characters and spaces are valid for this field.
    Conditions Condition builder that specifies for which CIs to apply this indicator. For example, a CI that has a current past outage is highlighted for 5 days. You can configure a condition to designate a different timeframe for what is considered to be current.
    Active Dependencies Check box to enable display of the indicator in a Dependency Views map.
    Label Text to display for the indicator on the map.
    Tooltip Label The prefix of the tooltip (Tooltip Label : Tooltip info).
    Tooltip Info The suffix of the tooltip (Tooltip Label : Tooltip info).
  4. Click Submit to enter a new map indicator. Click Update to modify an existing map indicator.