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Modify view for business service map

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Modify view for business service map

Customize a map view to exclude irrelevant information and increase clarity.

Before you begin

Role required: admin

About this task

By default, business service maps are concise and contain every detail about all CIs that Service Mapping discovered and mapped. While it provides a complete picture, using such a map might be difficult.

Customizing maps allows you to:
  • make it easier to navigate the map
  • hide irrelevant information
  • show essential information
Properties you show or hide when you customize maps are not removed permanently and can be displayed or hidden again as you need. Service Mapping saves the changes to the map view and displays the last map view when you reopen a business service.


  1. Navigate to Service Mapping > Business Services > Discovered Services.
  2. Click View map next to the relevant business service.
  3. Click the More options menu.

    Click the More Options menu on the Map page.
  4. Select the relevant option:
    Option When Enabled When Disabled
    Display in Host View

    Switch between the CI view that hides hosts and the host view that hides CIs.

    The host view can help determine that Service Mapping discovered and mapped all hosts correctly as well as help locate connections to each host. The host view also simplifies the map especially when a large number of applications are running on a small number of hosts.

    The business map shows hosts.

    Figure 1. Shown hosts
    Hosts displayed on the map.

    Click on the plus icons to see CIs running on the hosts.

    The Properties pane shows only information about servers who act as hosts.

    The business map shows CIs.

    Figure 2. Shown CIs
    CIs displayed on the map.

    The Properties pane shows information about both servers who act as hosts and applications running on the hosts.

    Remove Topology Cycles

    Hide connections returning to the same configuration item (CI) that originated them to reduce map cluttering.

    In most cases these returning connections are not important for analysis or troubleshooting of business services.

    The business service map hides topology cycles.

    Figure 3. Hidden topology cycles
    Topology cycles hidden on the map.

    The business service map shows topology cycles.

    Figure 4. Shown topology cycles
    Topology cycles displayed on the map.
    Show Traffic Based CIs

    Display configuration items (CIs) that were found using traffic-based mapping.

    The business service map displays CIs and hosts that Service Mapping discovered using both patterns and traffic-based discovery.

    While detecting CIs inbound and outbound traffic creates an inclusive map, it may also result in mapping many redundant CIs that do not influence the business service operation.

    The business service map shows only CIs and hosts discovered using patterns.

    Merge errors

    Merge CIs with errors caused by the same source CI to declutter a business service map.

    A discovery or operational error in a CI is often propagated to all its connections down the hierarchy crowding your view. You can remove identical errors caused by the same CI by consolidating them in one object on the map. For example, if one CI causes an error in six CIs that are connected to it, you can show only one CI with this error on the map. The connector line shows the number of actual connections.

    The business service map merges all CIs with identical errors into one. The number on the connector line indicates the number of CIs with this error.

    CIs displayed on the map.

    The business service map shows all CIs with identical errors separately.

    CIs displayed on the map.
    Map indicators

    Display records from tables that extend the main Task table and that are related to the CIs.

    The base system provides map indicators for the following record types:
    • Affected CIs
    • Open alerts
    • Current, planned, or recent change requests
    • Open incidents
    • Current, planned, or recent outages
    • Open problems

    For each record type that is set to display, a corresponding tab appears underneath the map. For example, if alerts are set to display, then an Alerts tab appears. Click any tab to display the respective records.

    Event Management Map Indicators (Video)

    Figure 5. Displayed map indicators
    Map showing CI-related indicators.

    The business service map shows CIs without related indicators.

    Figure 6. Hidden map indicators
    Map with CI-related indicators hidden.
    Spanning tree view

    Simplify the map by organizing CIs into a tree structure and concealing some connection lines.

    This option is especially relevant for very large maps.

    The map displays a business service as a tree.

    To view actual connections, point to a CI. For more information on viewing connections, see View CI connection properties in a service map.

    The map reflects the actual structure of a business service.