Service Mapping setup

You get started with Service Mapping by configuring roles, credentials, and MID Server connections.

Service Mapping is part of the ServiceNow platform and deploys some of its platform-wide mechanisms and features. At the same time, there are some configurations that are specific to Service Mapping only.

Perform the following tasks in the exact order they are listed below:
  1. Request Service Mapping.
  2. Install and configure MID Server. MID Servers, which are located in the enterprise private network, facilitate communication between servers on the network and some ServiceNow applications, such as Service Mapping, Discovery, and Service Analytics . For more information, see MID Server configuration for Service Mapping.
  3. Configure credentials required for host discovery.
  4. Configure generic credentials required for Service Mapping to access hosts and map applications. For more information, see Create credentials for Service Mapping.
  5. On Unix-based hosts, configure elevated rights for Service Mapping to access these hosts using Service Mapping commands requiring a privileged user.
  6. Configure rights and permissions required for Service Mapping.
  7. Grant the following Service Mapping roles to relevant users:
    • sm_admin for Service Mapping administrator
    • sm_user for Service Mapping user
    • pd_admin for administrator who creates or modifies patterns

      This role is shared between Service Mapping and Discovery.

    • sm_app_owner for Service Mapping administrator who creates planned business services and manages their lifecycle

In addition to the obligatory configurations described here, you can perform additional configurations to improve your experience as described in Advanced Service Mapping configuration.