Service Mapping setup

You get started with Service Mapping by configuring roles, credentials, and MID Server connections.

Service Mapping is part of the ServiceNow platform and deploys some of its platform-wide mechanisms and features. At the same time, there are some configurations that are specific to Service Mapping only.

Perform the following tasks in the exact order they are listed below:
  1. Request Service Mapping.
  2. Install and configure MID Server. MID Servers, which are located in the enterprise private network, facilitate communication between servers on the network and some ServiceNow applications, such as Service Mapping, Discovery, and Service Analytics . For more information, see MID Server configuration for Service Mapping.
  3. Configure credentials required for host discovery.
  4. Configure generic credentials required for Service Mapping to access hosts and map applications. For more information, see Create credentials for Service Mapping.
  5. On Unix-based hosts, configure elevated rights for Service Mapping to access these hosts using Service Mapping commands requiring a privileged user.
  6. Configure rights and permissions required for Service Mapping.
  7. Grant the following Service Mapping roles to relevant users:

    Sets up the Service Mapping application. Maps, fixes, and maintains business services. Also performs advanced configuration and customization of the product. Assign this role to application administrators.


    Views business service maps to plan change or migration, as well as analyze the continuity and availability of services. Assign this role to application users.


    Provides information necessary for successful mapping of a business service. Once a service is mapped, this user reviews the results and either approves it or suggests changes. Assign the sm_app_owner role to users who own business services and are familiar with the infrastructure and applications that make up the services.

In addition to the obligatory configurations described here, you can perform additional configurations to improve your experience as described in Advanced Service Mapping configuration.