Create an SLA definition for a CI or business service You can create SLA definitions for CIs and business services just as you can for other task records in the instance. Before you beginRole required: evt_mgmt_admin Procedure Navigate to Service Level Management > SLA > SLA Definitions. Click New. Fill out the fields on the SLA Definition form for a description of each field. See Create an SLA definition. For the Table field, select Event Management SLA [em_ci_severity_task]. Configure the Start condition filter by adding conditions, such as: For all CIs where the Severity is Critical Type is CI Severity is Critical For a specific business service, such as Email, when the Severity is Critical Business Service is Email Severity is Critical Also configure pause and stop conditions.