Contents IT Operations Management Previous Topic Next Topic Create an SLA definition for a CI or business service ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Create an SLA definition for a CI or business service You can create SLA definitions for CIs and business services just as you can for other task records in the instance. Before you beginRole required: evt_mgmt_admin Procedure Navigate to Service Level Management > SLA > SLA Definitions. Click New. Fill out the fields on the SLA Definition form for a description of each field. See Create an SLA definition. For the Table field, select Event Management SLA [em_ci_severity_task]. Configure the Start condition filter by adding conditions, such as: For all CIs where the Severity is Critical Type is CI Severity is Critical For a specific business service, such as Email, when the Severity is Critical Business Service is Email Severity is Critical Also configure pause and stop conditions. On this page Send Feedback Previous Topic Next Topic
Create an SLA definition for a CI or business service You can create SLA definitions for CIs and business services just as you can for other task records in the instance. Before you beginRole required: evt_mgmt_admin Procedure Navigate to Service Level Management > SLA > SLA Definitions. Click New. Fill out the fields on the SLA Definition form for a description of each field. See Create an SLA definition. For the Table field, select Event Management SLA [em_ci_severity_task]. Configure the Start condition filter by adding conditions, such as: For all CIs where the Severity is Critical Type is CI Severity is Critical For a specific business service, such as Email, when the Severity is Critical Business Service is Email Severity is Critical Also configure pause and stop conditions.
Create an SLA definition for a CI or business service You can create SLA definitions for CIs and business services just as you can for other task records in the instance. Before you beginRole required: evt_mgmt_admin Procedure Navigate to Service Level Management > SLA > SLA Definitions. Click New. Fill out the fields on the SLA Definition form for a description of each field. See Create an SLA definition. For the Table field, select Event Management SLA [em_ci_severity_task]. Configure the Start condition filter by adding conditions, such as: For all CIs where the Severity is Critical Type is CI Severity is Critical For a specific business service, such as Email, when the Severity is Critical Business Service is Email Severity is Critical Also configure pause and stop conditions.
