Event Management setup

After activating Event Management, set it up to receive and process events, and generate and analyze alerts.

While setting up Event Management, you can complete these tasks in the following order:
  1. Navigate to Event Management > Guided Setup and follow the configuration steps.
  2. Configure a MID Server to receive and process events via the MID Server
  3. Configure connector definitions and connector instances to receive external events.
  4. Configure event field mappings, event rules, and alert binding to manage alert generation.
  5. Configure alert rules, alert remediation, and CI remediation for alert management.
  6. Get a top-down discovery to receive CI relationships for software and hardware.
  7. Configure impact calculation for services, to establish priority for alert resolution.
  8. Configure alert groups to consolidate related alerts.
  9. Enable Service Analytics root cause analysis for business services and for manual services:
    1. Configure a dedicated RCA MID Server as described in Configure a MID Server for Service Analytics RCA.
    2. Set the sa_analytics.rca_enabled property to true as described in Properties installed with Service Analytics.
    3. To enable RCA for discovered business services, ensure that Service Mapping is enabled as described in Request Service Mapping. This step is not required for RCA for manual services.
  10. Create an event rule to populate alert attributes that are used for analysis, and are essential for effective alert aggregation. For details, see Create an event rule for automatic alert aggregation.
  11. If you upgraded from the Fuji release, Import a business service as a manual service.
  12. Configure any other general tasks that appear in this section as appropriate.