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Request a VM

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Request a VM

You can request a VM from the Cloud Resource Catalog. The cloud admin has approved all of the options in the catalog. The cloud operator will work to approve your request.

Before you begin

Role required: cloud_user, cloud_operator, or cloud_admin

About this task

Requested VMs are subject to normal approvals and some special provisioning tasks. Users can make a service catalog request to terminate a VM. Any VM created from a ServiceNow instance can be destroyed from that instance.


  1. Open the list of VM catalog items: Navigate to Self-Service > Cloud Resource Catalog and then select your provider; AWS Virtual Machines or Azure Virtual Machines or VMware Virtual Machines.
  2. In the list, click the name of the desired VM template.
    Specify settings for the VM.
    Note: The number and kinds of settings depend on the template. Here are some common variables:
    Table 1. Catalog item form
    Field Description
    [Tag settings] Your cloud admin may have configured the system to request values for tags that are applied to the resource. For example, when you specify a value of Marketing for the Cost Center tag, then the system can correctly charge the resource to the Marketing department. Here are some typical tag names:
    • Application
    • Cost Center
    • Project
    • Service
    • User Name
    Lease Start and End Select the start and end times for this virtual machine lease. The lease start time is set automatically for the current date and time. In the base system, the lease end time is set to 60 days after the start time, and the maximum lease duration is limited to 90 days. The system does not allow requesters to set a lease end time beyond the configured limit. The lease duration is calculated from the time the virtual machine is actually provisioned, which occurs after the request is approved. If you request a virtual machine for the current date (now), and there is a delay in approval, the end date is reset according to the configured lease duration time.
    Virtual Resource
    Size Select the predefined size for this offering that has the desired features (memory, storage, CPU speed).
    Business purpose Enter a brief description of how this virtual server will be used.
    Used for Select the purpose of this virtual machine. The categories in this choice list are found in the Business Service [cmdb_ci_service] table and also are used to define the categories in the provisioning rules. The system does not automatically end the lease for virtual machines marked as Production. Instead, the system renews the lease on Production virtual machines automatically for the default lease duration and sends a notification to the requester each time the lease is renewed.
    CMDB Attributes
    Assignment Group The user group that will own the provisioned configuration item.
    Business Service Select the business service that depends on this virtual machine. When Orchestration creates the virtual server, it also creates the relationships to this business service in the CMDB.

    A Used by::Uses relationship between the requested virtual machine and the service is generated if a business service is specified.

    Cost Center The cost center that this request is billed against.
    Application Select the principal application that depends on this virtual machine, such as an exchange server or SQL Server database. When Orchestration creates the virtual machine, it also creates the relationships to this application in the CMDB.
    Project The project the instance is billed against.
    Size The instance size that best suits your needs. Not all sizes are available for all images.
    Instance name The Name tag set on the instance.
    Admin name / Admin password Admin user name and password for VM.
    Computer name Name of computer.
    Network Network.
    Requires public IP address Requires public IP address.
    Add additional disks Additional disks.
    Offering (AWS Cloud only) Select the OS of the VM that you are requesting.
  3. Specify the Quantity of VMs to order and then click Order Now. The system submits your request. If approval is required, there may be a delay while a cloud operator approves the change.

    The view changes either to the My Virtual Assets portal or to the Order Status form, depending on how the service catalog is configured. The portal shows the various gauges associated with the logged in user's virtual assets and requests. To view the current request, click the request number in the My Virtual Asset Requests list or expand the Stage column to determine where the request is in the provisioning process.

    You are notified by email of the results of your request. If the provisioning request fails for any reason, an incident is automatically created and assigned to the Cloud Administrators group (if the glide.vm.create_incident system property is enabled).

  4. After the request is approved and the VM is provisioned, navigate to My Virtual Assets. Click the new VM.