Create User in Users Table activity

The Create User in Users Table activity uses the employee information returned from Workday to create a user record in the ServiceNow sys_user table.

When the ServiceNow instance receives a notification from Workday that a new employee has been hired, Orchestration runs a workflow called Employee On/Off Boarding to retrieve additional information about the new employee. This workflow runs an activity called Check User Exists that determines if the ServiceNow sys_user table already has a record for this employee. If no record exists, the Create User in Users Table activity creates one.

Imput variables

Table 1. Create User in Users Table input variables
Variable Description
first_name First name of the employee that the activity is adding to the sys_user table.
last_name Last name of the employee that the activity is adding to the sys_user table.
employee_number Employee ID in the ServiceNow sys_user table.
user_name User name in the appropriate format, such as jacinto.gawron.
email New user's email address.

Output variables

Table 2. Create User in Users Table output variables
Variable Description
sys_id Unique reference ID of the new employee record in the ServiceNow instance.

Conditions

Table 3. Create User in Users Table conditions
Condition Description
User created Activity successfully created the user in the ServiceNow instance.
Failure Activity failed to create the user in the ServiceNow instance.