Users: Enroll for identity verification using security questions

Your organization can require you to enroll for Password Reset services using security questions. To enroll, you select questions and provide answers that only you know. At another time, when you request password reset, your answers verify your identity.

Before you begin

Role required: none


  1. Navigate to Password Reset > Enrollment.
    If you are required to enroll for the security questions verification method, then the Security Questions tab is marked with an asterisk (*).
  2. Select a question from the list and enter the answer in the field below the question. Repeat the process until the required number of question and answer fields are filled in.
  3. (Optional) Enroll for identity verification by SMS codes.
  4. Click Submit.