You can add a knowledge article to an HR category item to help users access
information pertaining to the category, in the non-scoped version of HR. For example, you
can attach an article about the company dental benefits to the Dental Benefits category
Role required: admin, hr_manager, or hr_admin
The easiest way to add a knowledge article to a category item is to navigate to
Click the category item you want to add a knowledge article to, such as
Three icons appear in the bottom right corner of the category item.
Click the Manage KB articles icon.
The Catalog Item to KB Links list opens.
Click New to open the Catalog Item to KB Links new
Fill in the required fields, using the reference lookup icon where
Table 1. Catalog Item to KB Links fields
||Descriptive name for the knowledge article. Can be
the actual name of the article.
||Catalog item to link the knowledge article to, such
as Dental Benefits.
||Knowledge article to link to the catalog item. such
as Dental Benefits Enrollment Form.
||Controlled internal document, such as an insurance
provider Dental Claim Form.
||Check box that specifies the category item is in
||Order in which the articles are processed in the
list. Articles with lower-order numbers appear in the