Users with the admin or wm_admin role can configure the ServiceNow application to skip the
Awaiting Qualification state for work orders and automatically
advance them to Qualified.
Role required: wm_admin or admin
Disable the Qualification is required for new requests
This configuration option eliminates the qualification stage.
When a work order is qualified automatically, the system automatically
creates a work order task in the Draft state.
No qualification group is required for work orders configured in this manner,
so the Qualification group field is hidden in the
Work Order form. In the application navigator, the Awaiting
Qualification module is replaced by the My Work
Order Tasks module. This module is accessible to users with
the wm_initiator_qualifier role and shows only those tasks created by the