Accept |
Work Order Task [wm_task] |
Automatically moves a task from the Assigned state to
Accepted if the Accept/Reject
option is selected in
Field
Service Configuration. |
Assigned |
Work Order Task [wm_task] |
Sets a task in the Draft state to the
Assigned state if the Assigned to
field is populated. This business rule is associated with the "Assigned (Draft to
Assigned)" State flow. |
Assigned(state flow business rule) |
Work Order [wm_order] |
Automatically moves an order to the Assigned state if
the Assignment group or Assigned to
are populated. ServiceNow
recommends not editing this business rule. |
Cancel Work Task |
Work Order Task [wm_task] |
Cancels any transfer orders for a work order task, via
State
Flows, when the task is cancelled. |
Create First Work Order Task |
Work Order [wm_order] |
Creates the first task for a newly qualified work order. |
Field Service Automation Group Types |
Group [sys_user_group] |
Ensures data integrity for dispatch group coverage information. |
Field Service Automation Qualification |
System Property [sys_properties] |
Turns off the qualification stage whenever the
work.management.qualification system property is set to
No. This business rule turns on the qualification stage
when the property is set to Yes. |
Populate Skills - Update Child Tasks |
Work Order [wm_order] |
When the CI is changed, updates the skills required in tasks for the order to
contain those skills. |
Populate Work Order from Template |
Work Order [wm_order] |
Populates a new work order from the work order model selected as a
template. |
Ready for Qualification (approval off qu) |
Work Order [wm_order] |
Automatically moves a work order from the Draft state
to Ready for Qualification when the
Template field is populated. |
Reassign |
Work Order Task [wm_task] |
Prevents task reassignment if the task has part requirements that are in a
state of In transit. |
RFD (approval qual both off) |
Work Order [wm_order] |
Automatically moves a work order from the Draft state
to Ready when the Assigned to or
Template field is populated. |
Roll Up Changes |
Work Order Task [wm_task] |
Updates the work order status based on changes to the work order
task. |
Start Work |
Work Order [wm_order] |
Automatically moves a work order from the Ready state
to Work In Progress. |
Start Work(state flow business rule) |
Work Order Task [wm_task] |
Automatically moves a task to the Work in process
state if the Actual Start Work field is populated. |
State Change - After - Deprecated |
Work Order Task [wm_task] |
Ensures that the field service life cycle is followed. ServiceNow recommends not
editing this business rule. This business rule is deprecated and is marked
inactive for instances that are upgraded. This business rule is not installed for
new instances. |
State Change - Before |
Work Order Task [wm_task] |
Ensures that the field service life cycle is followed. ServiceNow recommends not
editing this business rule. This business rule is deprecated and is marked
inactive for instances that are upgraded. This business rule is not installed for
new instances. |
Transition - Cancel |
Work Order [wm_order] |
Ensures that the field service life cycle is followed. ServiceNow recommends not
editing this business rule. |
Transition - PendingDispatchToAssign |
Work Order Task [wm_task] |
Ensures that the field service life cycle is followed. |
Transition - StateChange - Deprecated |
Work Order [wm_order] |
Ensures that the field service life cycle is followed. ServiceNow recommends not
editing this business rule. This business rule is deprecated and is marked
inactive for instances that are upgraded. This business rule is not installed for
new instances. |