Performance Analytics reports

Performance Analytics reports are available for the Field Service Management application with the activation of the Performance Analytics - Content Pack - Field Service Management plugin (com.snc.work_management_pa).

Activating this plugin adds the Performance Analytics option to the Field Service menu. Click this option to view the Field Service Performance Analytics homepage, which includes the following reports:
  • Percent productive agent time for work order tasks
  • Percent utilization of agents for work order task
  • Percent actual duration to planned duration for work order tasks
  • Average closing time for work orders
  • Number of new work orders
  • Number of open work orders
  • Number of closed work orders
Note: If you have Performance Analytics Premium installed, the Field Service Management Performance Analytics plugin (com.snc.work_management_pa) is automatically activated as part of the Field Service Management plugin.