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Installed with legacy chat

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Installed with legacy chat

What components are installed with legacy chat.

Demo data is available for legacy chat. The demo data creates a chat queue called Help Desk Chat that is supported by the assignment group Chat Support. Additionally, the Help Desk Chat link is added to the header of the Employee Self-Service portal. To learn more, see Set Up Chat Queues for Help Desk Chat.


  • Event: A new event called chat.invite is registered to trigger an email notification when users are invited into a chat room.
  • Email Notification: An email notification called Chat Room Invite is added to send when users are invited to a chat room.