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Enable or disable Connect notifications globally

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Enable or disable Connect notifications globally

You can edit your Connect notification settings globally to enable or disable mobile, desktop, email, or audio notifications for all your Connect Chat and Connect Support conversations.

Before you begin

Role required: none

About this task

By default, Connect mobile, email, and audio notifications are enabled globally. You must enable desktop notifications.

An administrator can customize the sound used for audio notifications.

Note: You receive mobile notifications only if you have installed the ServiceNow mobile app.


  1. In the banner frame, click the gear icon (Gear icon) to open the system settings.
  2. In the system settings window, click the Notifications tab.
  3. Enable or disable Connect mobile, desktop, email, or audio notifications.

What to do next

Edit which notifications you receive for a specific conversation.