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Properties installed with Connect Support

Properties installed with Connect Support

Connect Support adds the following system properties.

Name Description
connect.support.conversation_limit Determines how many support conversations an individual agent can have at one time. When the value is set to -1, an agent can participate in an unlimited number of conversations.
  • Type: integer
  • Default value: -1
  • Location: Collaborate > Support Administration > Properties
connect.support.idle.delay Determines how many seconds a user must be inactive in a support conversation before an idle countdown timer appears.
  • Type: integer
  • Default value: 120
  • Location: Collaborate > Support Administration > Properties
connect.support.idle.count_down Determines how many seconds the idle countdown timer remains open after it appears. If the idle user does not dismiss the timer before the countdown completes, the system closes the support session.
  • Type: integer
  • Default value: 60
  • Location: Collaborate > Support Administration > Properties
connect.support.show_agent_avatar Determines whether an agent's avatar is shown in a support conversation (enabled). When the property is disabled, users see the agent's name only.
  • Type: true | false
  • Default value: true
  • Location: Collaborate > Support Administration > Properties
connect.support.user.closed.conversation_limit Determines how many closed conversations appear in a user's support conversation history. When the value is set to 0, all previous conversations appear in the history.
  • Type: integer
  • Default value: 0
  • Location: Collaborate > Support Administration > Properties
glide.connect.support.enabled
Disables or enables Connect Support. When the property is enabled, all help desk conversations are opened in Connect Support, rather than legacy chat. Additionally, the support tab appears in the Connect sidebar. This property is for system use only and should not be modified.
  • Type: true | false
  • Default value: true
  • Location: System Properties [sys_properties] table