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CMDB relationships

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CMDB relationships

The ECMDB lets you easily track all relationships by relationship type.

The Enterprise CMDB extends the capabilities of the ServiceNow platform CMDB in the following areas.

Extended configuration item types

  • Clusters
  • Database Instances (Oracle, MySQL, MSFT SQL Server)
  • File Systems (Direct and network attached)
  • Linux Servers
  • Solaris Servers
  • AIX Servers

Extended relationships

Accurate description of relationships between items, and between items and people or groups, is important to understand the fabric of a business service. ECMDB provides many relationship types out of the box, but it is easy to extend the number of relationship types. Example relationship types include the following.

  • Connects to
  • Depends on / Provides Service to
  • Powered by / Powers
  • Protected by / Protects
  • Disaster Recovery Provided by / Provides Disaster Recovery for


The system can show relationships as a hierarchy using a standard treeview, flattened, or graphically, all in a simple web interface.


Auditing of changes to configuration items is turned on by default.


Federation of third party discovery and configuration data is supported through standard synchronization offerings (SMS, LAN Desk, others) and through the CMDB Discovery [cmdb_discovery] table.

Configuration item modeling (product models)

Model driven configuration management allows the definition of CI models up front that can be associated to product maintenance lifecycles, cost centers, and support organizations, as well as provides a means for capacity and inventory planning. By defining models for CIs (which have a many to one relationship to the model), you can dynamically group actual discovered or imported CIs into logical, operational, and financial models. This facilitates an organized approach to managing your assets (CIs) in their respective domains.