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Monitoring subscriptions

Monitoring subscriptions

You, the usage admin, use the Subscriptions module to allocate users to the Per-User subscriptions that your organization has purchased.

Subscription life cycle

Note: ServiceNow notifies usage administrators by email when subscriptions are added or updated on your instance. If your organization has not yet assigned the usage_admin role to a user, then all users with the admin role get the email notifications.
Subscription life cycle

Subscription Management tasks

Task Description Module to use to perform the task
Receive and view subscriptions Your instance downloads eligible subscription information and notifies you by email. Subscriptions module: View your subscriptions
Allocate users You allocate fulfiller users to Per-User subscriptions. Allocation is typically a one-time task with minor maintenance. The ServiceNow instance auto-allocates all other subscription types. Subscriptions module:Allocating users to a Per-User subscription
Monitor and adjust You monitor usage of subscription applications. As needed, reallocate users. Subscription Usage module: Monitor allocation to subscription applications
Plan for renewing subscriptions Review historical activity to prepare to renew subscriptions.
Review the subscriptions that your organization has purchased View the list of subscriptions Subscriptions module: View your subscriptions