Examples of matching watermarks in the Subject line or Body

The following examples illustrate how the instance matches watermarks in an email's subject line or body.

Table 1. Examples of matching watermarks in the Subject line or body
Subject Line or Body Contents Matching Results
Ref:MSG0000008 The instance recognizes this as a watermark and searches the Email Watermarks [sys_watermarks] table for a record with the number MSG0000008. If this watermark exists, the instance matches the email to the associated record. If this watermark does not exist, the instance uses the inbound action for new emails to create an incident, and associates the new incident with the email.
Ref:MSGWTR0000008 The instance recognizes this as a watermark and searches the Email Watermarks [sys_watermarks] table for a record with the number MSGWTR0000008. If this watermark exists, the instance matches the email to the associated record. If this watermark does not exist, the instance uses the inbound action for new emails to create an incident, and associates the new incident with the email.
Ref:WTR0000008 The instance recognizes this as a watermark and searches the Email Watermarks [sys_watermarks] table for a record with the number WTR0000008. If this watermark exists, the instance matches the email to the associated record. If this watermark does not exist, the instance uses the inbound action for new emails to create an incident, and associates the new incident with the email.
MSG0000008 The instance does not recognize this as a watermark because it does not start with the Ref: prefix. It uses the inbound action for new emails to create an incident, and associates the new incident with the email.