Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Clone a request task

Log in to subscribe to topics and get notified when content changes.

Clone a request task

Existing tasks can be cloned to create new tasks with the same populated fields.

Before you begin

Role required: admin, itil, creator, or catalog admin
In the cloning process, the following information is copied from the source task:
  • Parent request reference
  • Short description
  • Description
  • Assignment group
  • Location
  • Required skills


Open the request task and select Clone Task under Related Links.
The application creates a new task in Draft state. The Work Notes contain the original task number and text stating that the task is a clone.