Existing tasks can be cloned to create new tasks with the same populated
fields.
Role required: admin, itil, creator, or catalog admin
In the cloning process, the
following information is copied from the source task:
- Parent request reference
- Short description
- Description
- Assignment group
- Location
- Required skills
Open the request task and select Clone Task under
Related Links.
The application creates a new task in Draft state. The Work Notes
contain the original task number and text stating that the task is a
clone.
