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Clone a request task

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Clone a request task

Existing tasks can be cloned to create new tasks with the same populated fields.

Before you begin

Role required: admin, itil, creator, or catalog admin
In the cloning process, the following information is copied from the source task:
  • Parent request reference
  • Short description
  • Description
  • Assignment group
  • Location
  • Required skills

Procedure

Open the request task and select Clone Task under Related Links.
The application creates a new task in Draft state. The Work Notes contain the original task number and text stating that the task is a clone.
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