A qualification group is a set of users who can provide technical information regarding the work to be performed to fulfill a work order or work order task.
If one qualification group covers the location specified on the work order, the group name is
automatically added to the Qualification group field on the work order when the work order
state changes to Awaiting Qualification. If no qualification group or more than one
qualification group covers the specified location, the Qualification group field is not
automatically populated; information can be added manually. If no qualification group is
assigned, the work order can remain without a qualification group and proceed through the work
order life cycle. However, it is good practice to set up location coverage and qualification
Note: The Qualification group field is hidden in the Work Order
form when Field Service Management is configured for automatic qualification.