Dispatch Groups

A dispatch group is a set of users who can select an agent to complete a work order task.

Dispatch groups are filtered based on location coverage. If only one dispatch group covers the location specified on a work order task, that group is added to the Dispatch Group field on the work order task record automatically. If multiple dispatch groups cover the specified location, use the lookup list to select a dispatch group. If no dispatch group is assigned, the work order task cannot progress to the Pending Dispatch state.