Contents Service Management Previous Topic Next Topic Roles installed with Legal Service Management Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Roles installed with Legal Service Management Legal Service Management adds the following roles. Role title [name] Description sn_sm_Legal_admin Legal administrator role has full control over all service management data. Also administers territories and skills, as needed. sn_sm_Legal_agent Legal agent role can accept or reject a task. It is the one who performs the work on the site. sn_sm_Legal_approver_user Legal approver role allows users to approve orders/requests. sn_sm_Legal_basic Legal basic role can read and create service orders and follow up on those they created. sn_sm_Legal_dispatcher Legal dispatcher role schedules and assigns the tasks to agents. They can be filtered by the group they manage. sn_sm_Legal_initiator Legal initiator is similar to sm_basic but is also used to grant UI access. sn_sm_Legal_read Legal read role can only read service orders. On this page Send Feedback Previous Topic Next Topic
Roles installed with Legal Service Management Legal Service Management adds the following roles. Role title [name] Description sn_sm_Legal_admin Legal administrator role has full control over all service management data. Also administers territories and skills, as needed. sn_sm_Legal_agent Legal agent role can accept or reject a task. It is the one who performs the work on the site. sn_sm_Legal_approver_user Legal approver role allows users to approve orders/requests. sn_sm_Legal_basic Legal basic role can read and create service orders and follow up on those they created. sn_sm_Legal_dispatcher Legal dispatcher role schedules and assigns the tasks to agents. They can be filtered by the group they manage. sn_sm_Legal_initiator Legal initiator is similar to sm_basic but is also used to grant UI access. sn_sm_Legal_read Legal read role can only read service orders.
Roles installed with Legal Service Management Legal Service Management adds the following roles. Role title [name] Description sn_sm_Legal_admin Legal administrator role has full control over all service management data. Also administers territories and skills, as needed. sn_sm_Legal_agent Legal agent role can accept or reject a task. It is the one who performs the work on the site. sn_sm_Legal_approver_user Legal approver role allows users to approve orders/requests. sn_sm_Legal_basic Legal basic role can read and create service orders and follow up on those they created. sn_sm_Legal_dispatcher Legal dispatcher role schedules and assigns the tasks to agents. They can be filtered by the group they manage. sn_sm_Legal_initiator Legal initiator is similar to sm_basic but is also used to grant UI access. sn_sm_Legal_read Legal read role can only read service orders.
