Helsinki Patch 7 Hot Fix 3

Helsinki Patch 7 Hot Fix 3 provides fixes for the Helsinki release.

For Helsinki Patch 7 Hot Fix 3:
Build date: 03-17-2017_0942
Build tag: glide-helsinki-03-16-2016__patch7-hotfix3-03-15-2017

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 7 Hot Fix 3

Problem Short description Description Steps to reproduce

Cloud Management Application

PRB859533

Cloud Management v1: VM instances have empty names and states from AWS configuration events Incoming messages are not processed because they contain single quotes, and the CMDB is not updated. Empty names and states are also appearing. This issue can occur for users with many accounts configured with the AWS Configuration (for example, 30 accounts). Due to the heavy load of messages coming in, some events will get dropped.

Fixes included with Helsinki Patch 7 Hot Fix 3

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.